CUSTOMER SUPPORT

The Basics

JE Roorda customer support hours are Monday thru Friday from 9:00AM to 5:00 PM PST (Pacific Standard Time). Our studio is closed weekends and all recognized US holidays. Orders are processed within 48 hours of completed transaction and any order that falls on a weekend or holiday will be processed on the following business day. If you have any questions regarding a recent order please submit your information in the form provided and a member of our team will get back to you as soon as possible.

Any topic you are interested in that is not covered here, please visit our FAQs page for additional info.

Shipping & Delivery

At JE Roorda we ship all domestic orders via USPS, UPS or FedEx. You will have shipping options to choose at checkout.

Customer orders are processed within 48 business hours, however with high demand, limited edition items or carrier issues, your order may be slightly delayed. Customers will be notified via email of any pending delay. Please be sure that when you are placing your order that you submit accurate shipping information. We will ship to the address provided and are not responsible for lost or stolen packages due to incorrect shipping information. JE Roorda only ships to matching billing and shipping addresses and cannot ship to P.O. Boxes.